Shipping policy
Dermagrace Shipping Policy
Effective Date: 2-11-2025
Thank you for shopping with Dermagrace! Below, you’ll find the details of our shipping policy to ensure a smooth and transparent experience.
Processing & Handling Times
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- You will receive an email confirmation with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
- Shipping rates are calculated at checkout based on your location and selected shipping method.
- Estimated delivery times vary based on your location and chosen shipping service:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Shipping Carrier
We ship via USPS
Domestic & International Shipping
- We currently ship within the United States
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package using the carrier’s website.
Lost, Stolen, or Delayed Packages
- Dermagrace is not responsible for lost, stolen, or delayed packages once they have been shipped. You may purchase shipping insurance at checkout. USPS automatically insures packages up yo $100 (USPS terms apply).
- If your package is marked as delivered but you haven’t received it, please check with neighbors, your local post office, or the carrier before reaching out to us.
Shipping Address Changes & Order Modifications
- Please ensure your shipping address is correct before placing your order.
- If you need to modify your order, contact us at [Insert Email] as soon as possible. We cannot guarantee changes once an order has been processed.
For any shipping-related inquiries, feel free to contact us at melissa@dermagrace.com
Thank you for your support!
Dermagrace